Ordering Error Codes

Error CodesHTTP Response CodeError Description
OM_1001400 Bad RequestExternal_id is a mandatory field. Please provide valid External id and place the order again
OM_1002400 Bad RequestOrder Items is a mandatory field. Please provide valid Order Items and place the order again
OM_1003400 Bad Requestproduct_Id is a mandatory field.Please provide valid product_Id and place the order again
OM_1004400 Bad RequestOrderItem quantity is required. Please provideitemQuantity and place the order again
OM_1005400 Bad RequestOrder Channel and Type are mandatory fields.
OM_1006400 Bad RequestOrder Item Type is mandatory field.
OM_1007400 Bad RequestReceiver Email field is required for OrderItem Type DIGITAL.Please provide receiver Email address and place the order again
OM_1008400 Bad RequestReceiver Address field is required for OrderItem Type PHYSICAL. Please provide receiver address and place the order again.
OM_1009400 Bad RequestReceiver First Name and Last Name is required. Please provide at least receiver's first name & last name and place the order again.
OM_1010400 Bad RequestReceiver info is required. Please provide receiver info and place the order again.
OM_1011400 Bad RequestExternal id should not contain Whitespace. Please remove the whitespace and place the order again.
OM_1012400 Bad RequestReceiver's valid email address is required. Please provide receiver's valid email address and place the order again.
OM_1013400 Bad RequestFace value cannot be less than or equal to 0.0. Please provide valid Face value and place the order again.
OM_1014400 Bad RequestOrderItem type is required. Please provide OrderItem type and place the order again
OM_1015400 Bad RequestTenant Id /Merchant Id/ both number required. Please provide Tenant Id /Merchant Id/ both number and place the order again
OM_1017400 Bad RequestOrder not present.
OM_1021400 Bad RequestSender address information is required. Please provide sender address information and place the order again.
OM_1023400 Bad RequestReceiver address should contain addressLine, city, state, country and zipcode.
OM_1024400 Bad RequesttenantId and merchantId set up is incomplete. Please reach out to account manager to get tenantId and merchantId set up complete. And then place the order again.
OM_1026400 Bad RequestReceiver address information is required. Please provide receiver address information and place the order again.
OM_1038400 Bad RequestSender country code 3 letters required.Please provide ISO 3166-1 alpha 3 country code and place the order again.
OM_1040400 Bad RequestSender First Name and Last Name is required. Please provide atleast Sender's First name & last name and place the order again.
OM_1041400 Bad RequestSender's valid email address is required. Please provide Sender's valid email address and place the order again
OM_1042400 Bad RequestSender's phone number is not valid. Please provide the Sender's valid phone number and place the order again
OM_1043400 Bad RequestReceivers phone number is not valid. Please provide the Receiver's valid phone number and place the order again
OM_1112409 conflictThe order request timed out as the fulfillment time has exceeded requested process time (process_time)
OM_1104400 Bad RequestSender details must be present. Please provide at least external_id or email address or First name+Last name+ Address and place order again.
OM_1105400 Bad RequestSender external_id should be less than 50 characters. Please provide the valid id and place the order again.
OM_5005409 conflictProduct amount value info is not valid. Please provide the correct Product amount value and place the order again
OM_5011409 conflictProduct cannot be found in the Catalog. Please reach out to account manager to get product set up in the catalog. And then place the order again
OM_8006409 conflictegiftprocessing.account.creation.failed.account.inventory.unavailable
OM_8007409 conflictegiftprocessing.account.creation.failed.card.not.found
OM_9103400 Bad Request[{missingAttribute}] is a mandatory field. Please provide valid [{missingAttribute}] and place the order again. Example - product_Id is the missingAttribute. Error message - product_Id is a mandatory field. Please provide valid product_Id and place the order again
OM_8004400 Bad RequestIncomplete Fulfillment Setup
Please contact your account manager to complete the setup and then place the order again.
Service Temporarily Unavailable503Service Temporarily Unavailable. This is a retryable error as it failed to place a successful order.