Servicing
Use BHN servicing capabilities to retrieve order status, troubleshoot delivery, and take action after order placement.
Servicing Channels
| How | Best For |
|---|---|
| APIs and Webhooks | System-to-system order status, item status, delivery status, and event-driven servicing workflows |
| BHN Servicing Tool | Operational servicing handled by support, business, or partner operations teams |
API and Webhook Servicing
Available servicing capabilities include:
- Get order details
- Get item-level status
- Get delivery status
- Resend supported digital deliveries
- Smart void supported use cases
- Webhook-based order and delivery updates
BHN Servicing Tool
Partners can use the BHN Servicing Tool for common servicing workflows, including:
| Use case | Available in servicing tool |
|---|---|
| Order details | Yes |
| Delivery insights | Yes |
| Void | Yes |
| Refund (where BHN is B2C MOR) | Yes |
| Resend | Yes |
| New email delivery | Yes |
| New phone number delivery | Yes |
For access to or a demo of the BHN Servicing Tool, please reach out to your BHN Account Manager or Sales Manager.